Returns & Refunds Policy
1) Your Right to Cancel
Under the Consumer Contracts Regulations 2013 you may cancel most online purchases within 14 calendar days of receiving the goods. Notify us at sales@purplepassion.co.uk to exercise this right.
2) Return Conditions
- Items must be unused, in original packaging, with all tags.
- Return within 14 days after notifying us of cancellation.
3) Non‑Returnable Items
Unless faulty: personalised/custom items, perishable goods, and intimate/health/hygiene products once unsealed.
4) Refunds
- Refunds are issued to the original payment method within 14 days of receiving the return.
- Original delivery costs are refunded only if the item is faulty, damaged, or incorrect.
- Return postage is your responsibility unless the item is faulty.
5) Exchanges
We don’t offer direct exchanges. Return for a refund and place a new order.
6) Faulty or Damaged Items
Contact us at sales@purplepassion.co.uk within 48 hours of delivery with your order number and photos where possible. We’ll arrange a replacement or refund, including postage, as appropriate.
7) Returns Address
Send returns to: Weaste Avenue, Manchester, M38 9LY. Please use a tracked service and retain proof of postage.